Terms of Service

Last updated November 6, 2026

1. Who we are

10xCareer.ai (“Service”) is operated by Social Protocol Labs LLC, a Delaware limited liability company (“Company,” “we,” “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service. Section 11 adds terms for hiring teams.

We may update these Terms by posting a revised version and updating the date above. For material changes, we will provide reasonable advance notice by email, in-product notice, or both.

2. The Service

10xCareer.ai provides AI-assisted career assessment, coaching, job-search, and training tools. The Service includes free features and one-time paid products. Hiring teams can use it to run Interview Lab assessments and collect answers to application questions (Section 11). The AI Deployment Fellowship is governed by a separate signed agreement. Some features use third-party AI providers, currently OpenAI and Google Gemini, to generate outputs from the content you submit.

AI-generated insights, scores, salary projections, and recommendations are informational estimates only. They do not constitute professional career counseling, financial advice, or employment guarantees. The “10x” name, income examples, and before/after projections are not promises that you will obtain any particular job, raise, salary, interview, or career outcome. Individual results vary.

AI output can be wrong. Review every AI-drafted resume, cover letter, and application answer before you send it. Do not use the Service to misstate your experience or qualifications. If an employer asks whether you used AI, answer truthfully.

3. Eligibility

You must be at least 18 years old to use the Service. By using it you represent that you are 18 or older and have the legal capacity to enter into these Terms.

4. Accounts

Some features require an account. You are responsible for keeping your credentials confidential, for all activity under your account, and for providing accurate information. Notify us immediately at legal@10xcareer.ai if you suspect unauthorized access.

5. Payment and credits

Paid services are billed in US dollars and processed by Stripe. You agree to pay all fees for the product you select. Current paid products include the Career Assessment, Gift Assessment, FDE Career Primer, Interview Prep, and Apply with AI credits. Pricing shown at checkout controls. Fees for hiring teams are set in a written order. See our Refund Policy for refund terms.

Credits, including scan and Apply with AI credits, have no cash value and cannot be sold or transferred. Paid credits are refundable only as the Refund Policy says. We may remove credits obtained by breaking these Terms.

6. Gift Assessments

A Gift Assessment is purchased by one person (the “Purchaser”) for another (the “Recipient”). The following additional terms apply:

  • What’s included. One Premium Career Assessment and scan credits for job research, delivered as a unique redemption link.
  • Age requirement. The Recipient must be 18 or older at the time of redemption and must confirm this before starting the assessment. If we discover the Recipient is under 18 we will suspend the assessment, delete associated personal information where appropriate, and issue a full refund to the Purchaser.
  • Redemption window. Gift codes are valid for 12 months from the date of purchase. Unredeemed codes expire automatically and cannot be extended.
  • Refunds. The Purchaser may request a full refund within 30 days of purchase, provided the gift has not been redeemed. Once the Recipient redeems the gift, no refund is available. See Refund Policy.
  • Non-transferable. Gift codes are tied to the Recipient email address provided at checkout and cannot be transferred. Contact support before redemption if the email needs to change.
  • Privacy. The Recipient’s assessment results and coaching conversations are private. The Purchaser receives a purchase confirmation but no report or coaching content.

The complete product-specific terms are available in the Gift Assessment Terms.

7. Career Location sharing

Career Location allows an adult account holder to share selected career journey information through a private bearer link. The account holder controls who receives a link, what level of detail is available, and whether sharing is active, paused, or revoked. Bearer links are not identity-verified viewer accounts; recipients are responsible for keeping them private.

If you request access to another person’s Career Location, you represent that you know that person, have permission to provide their email address for the request, and that both of you are at least 18. You may not use the feature to impersonate, pressure, harass, monitor, or deceive another person.

8. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit false or misleading information
  • Submit another person's personal information, or material you are not allowed to share (such as an employer's confidential documents in AI traces), without authorization
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the Service
  • Use automated systems to access the Service without written permission
  • Attempt to manipulate, jailbreak, or inject prompts into AI features to produce harmful or policy-violating output
  • Resell or redistribute the Service

9. Your content

The Service and its original content, features, and functionality are owned by Social Protocol Labs LLC and protected by applicable intellectual property laws.

You retain ownership of content you submit, including resumes, profile text, job descriptions, questionnaire answers, uploaded files, and chat messages. You grant us a limited license to host, process, transmit, and display it as reasonably necessary to provide the Service, including sending it to the AI and infrastructure providers described in our Privacy Policy and to people you choose to share it with. You represent that you have the rights and permissions needed to submit the content.

Public content. Some content is public: a job scan run without signing in, a scan you share by link, and a profile, proof page, or certificate you publish. For public content you also grant us a non-exclusive, worldwide, royalty-free license to display it publicly, list it in our directories, and include it in aggregate statistics. You can unpublish your own pages at any time. To remove a guest scan, email us its link.

We do not sell your content or use your private content in our marketing. We do not use your content to train AI models, and our AI providers process it only to produce results under their business API terms.

Copyright complaints. If you believe content on the Service infringes your copyright, email legal@10xcareer.ai with the information required by 17 U.S.C. § 512(c)(3). We remove material in response to valid notices and terminate repeat infringers.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Hiring teams

This section applies when you create or join a hiring workspace. “Employer” means the organization the workspace belongs to. By creating a workspace you accept these Terms for that organization and confirm you have authority to do so. A written agreement signed by both parties takes precedence over this section.

  • Approval. We approve each workspace before it can invite candidates, and we may suspend a workspace that breaks these Terms.
  • Roles. The Employer decides whom to invite, what to ask, and how to use the results. For candidate personal information we act as the Employer’s service provider.
  • Hiring law. The Employer will comply with the employment, anti-discrimination, and privacy laws that apply to its hiring, including any notice or bias audit required where AI is used in hiring (for example in Illinois and New York City). The candidate notice we show does not replace a notice the Employer must give.
  • Human decision. Interview Lab reports are AI-generated evidence summaries with stated limits. They do not predict job performance. A person on the Employer’s team must review the evidence before any decision, and the Employer will not rely on a report as the only basis for a decision.
  • Accommodations. The Employer will consider candidate requests for an accommodation or another way to be assessed. We forward requests we receive.
  • Permitted use. Use candidate materials, answers, and reports only to evaluate that candidate for the role you invited them to. Do not share them outside your organization, ask questions designed to reveal a protected characteristic, or use the Service to obtain information about a candidate from any source other than the candidate.
  • Work product. Candidates keep ownership of what they submit. The Employer may use it only to evaluate the candidate, unless it agrees otherwise with the candidate. The Employer keeps ownership of its briefs and questions and licenses us to host them and use them to run the Service.
  • Data processing. For candidate personal information we will: process it only to provide the Service to the Employer and as our Privacy Policy describes; not sell or share it, or retain, use, or disclose it outside our direct relationship with the Employer; not combine it with personal information from other sources except as the law permits; protect it with reasonable security; use only the subprocessors listed in our Privacy Policy, under written terms at least as protective; help the Employer respond to candidate privacy requests; tell the Employer if we can no longer meet our obligations under the California Consumer Privacy Act or similar laws, after which the Employer may stop and remediate unauthorized processing; and delete it at the end of the retention period in our Privacy Policy, or earlier if the Employer asks in writing. We understand and will comply with these restrictions.
  • Responsibility. The Employer is responsible for its hiring decisions and indemnifies us against claims arising from them or from its breach of this section.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIAL PROTOCOL LABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE, UNAUTHORIZED ACCESS TO YOUR DATA, INTERRUPTION OF THE SERVICE, OR CAREER OR HIRING DECISIONS MADE BASED ON INFORMATION FROM THE SERVICE.

Our total liability for any claims arising from the Service shall not exceed the greater of the amount you paid us in the 12 months preceding the claim or US$100. Some jurisdictions do not allow these limits, so they may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Social Protocol Labs LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Termination

We may suspend or terminate your access at any time for any reason, including breach of these Terms. You may terminate your account by emailing legal@10xcareer.ai. Sections 5, 9, and 11 through 17 survive termination.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law provisions.

16. Dispute resolution

Before filing a claim, the party with the claim will describe it in writing to the other (to legal@10xcareer.ai, or to your account email) and both will try to resolve it for 60 days.

If it is not resolved, it will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (Commercial Arbitration Rules for hiring teams). The hearing will be held by video or in the county where you live, unless both parties agree otherwise. Either party may instead bring an individual claim in small-claims court, and either party may ask a court to stop infringement or misuse of intellectual property or of the Service.

No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective, or representative proceeding. If this sentence is found unenforceable for a claim, that claim will be decided by a court, not an arbitrator.

Opting out. You may opt out of arbitration by emailing legal@10xcareer.ai within 30 days after you first accept these Terms. Claims that are not arbitrated will be decided in the state or federal courts in Delaware, unless the law where you live gives you the right to sue there.

17. General

These Terms, our Privacy Policy, Refund Policy, and any product terms we link (such as the Gift Assessment Terms) are the entire agreement between you and us. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms; we may assign them in a merger, acquisition, or sale of assets. Not enforcing a provision is not a waiver. You agree to receive notices and agreements electronically.

18. Contact

Social Protocol Labs LLC
Email: legal@10xcareer.ai